Support

Account and plan

• Use the sign-in method connected to the original account.
• If a local plan and cloud plan both exist, review the in-app choice carefully before replacing either copy.
• Use Sign out on the Parent screen to remove local account data while keeping the cloud plan.
• Use Delete account and cloud plan on the Parent screen to permanently delete the Cognito account and owner-protected cloud plan.

Purchases

• Use Restore purchases with the Apple or Google store account that completed the purchase.
• The store controls payment authorization, refunds, taxes, and transaction history.
• Purchase records may remain with Apple or Google after the Stop Pacifier account is deleted.

Before contacting support

• Confirm the device has a working internet connection.
• Install the newest available app version.
• Close and reopen the app once.
• For a purchase problem, confirm the store account matches the purchasing account and try Restore Purchases.

Safety

Stop Pacifier is a behavioral parenting tool, not medical care. For dental, speech, feeding, sleep, or developmental concerns, contact an appropriate pediatric professional.